Management Blog
Transforming Training Techniques
Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...
Transforming Training Techniques
Ask any business manager how things are going these days, and the answer will probably include the word “busy.” But what does that really mean? Busy with customers? Busy with operational tasks? Busy training staff members? Managers have many responsibilities, and it’s...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
Remember LEAST for Great Customer Service
Customer service is the backbone of any successful business. It not only resolves issues and addresses concerns but also creates memorable experiences that keep customers coming back. Exceptional customer service can set you apart from your competitors. Great...
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10 Signs Of an Insecure Leader
Leadership is hard. Even on the best days, you’ll likely be faced with challenging situations and difficult decisions. Second-guessing yourself every once in a while is natural, but be careful. Too much internal doubt can mean you’re an insecure leader who seems to...
Manage Training with Blended Learning Strategies
There’s truth in the Chinese proverb that says, “I hear and I forget, I see and I remember, I do and I understand.” Adult learners remember what they see two times more effectively than what they read. Whether you’re launching a new promotion or certifying employees...
5 Steps to Decision Making with Empathy
Empathy is a popular concept right now, both in business and in life. What does empathy mean to you as a leader? Leading with empathy can look different for everyone, but in general, it means that your leadership decisions are guided by an understanding of the needs...
Can’t We All Just Get Along?
Albert Einstein once said, “In the middle of difficulty lies opportunity.” When you’re knee-deep in a difficult situation, it may be hard to hold on to that perspective. Keep this in mind: Managing conflict effectively leads to positive change for you, your team, and...
Keeping Your Cool: The Five Mistakes Leaders Make
With summer temperatures on the rise and seasonal business heating up, keeping your cool may be a challenge some days. Success in leadership isn’t just about doing things right. It’s also about avoiding mistakes leaders make that, over time, can take a toll on your...
The What, Who, Why, and How of Neurodiversity
The term “neurodiversity” was coined by a social scientist more than two decades ago, but it’s only recently made it into mainstream business conversations. The more you understand it, the more you can create an inclusive environment where all your employees thrive....
5 Most Effective On-the-Job Training Strategies
There is absolutely no substitute for on-the-job training. With that being said, though, it’s also important to remember that not all on-the-job training works. To be effective, the process of training employees while they’re actively performing their jobs must be...
5 Reasons to Implement Digital Signatures
More and more businesses are relying on digital signatures for important human resources documentation. It’s always been a challenge for HR professionals to manage and maintain documents requiring employee signatures, and that challenge is growing as more people to...
Get on the Fast Track with SMART Goals
You're in a hectic business where day-to-day operation sometimes leaves little time for long-term planning. As a convenience store manager, though, you can't be successful by just running in place each day. To get moving, set well defined goals for every major area of...
Top 10 Telephone Turnoffs
No matter what type of business you’re in, first impressions matter. This is true if a customer is walking into your location or calling your business on the phone. To avoid negative first impressions that can happen over the phone, train your employees to avoid these...
You’re Promoted! (Do You Become Friend or Foe?)
Being promoted from within is a testament to your hard work and dedication to your company. A management position comes with some perks, for sure, but it can be a difficult transition. The person you worked side-by-side with yesterday is now working for you. What kind...
The True Cost of Bad Service
Losing a customer because they experience bad service at your company costs you more than just the profits that single customer would have created. The true cost of bad customer service goes beyond just one customer and, in fact, beyond your customer base entirely....
