Management Blog
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Brainstorming Dos and Don’ts
Scientist Linus Pauling once said, “The best way to have a good idea is to have lots of ideas.” Your business might not be about to change the world of quantum mechanics, but the ideas you come up with could be just as influential to your overall success....
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
Customer Service Begins in the Interview
Job interviews are stressful experiences for everyone. Think about it. Do you feel comfortable talking about yourself for half an hour to convince someone you don’t even know that you’re competent, intelligent and a good risk? Probably not. You’ll find out more about...
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Top 5 Trends in Employee Development
Leaders in human resources have identified some top trends in employee development that should capture the attention of training administrators, managers, and supervisors across all industries. The over-arching theme of trends points to one thing: learning is...
Managing Multiple Generations
If you’re like most service industry managers, your employee list might look like a multi-generational family tree. It’s common for operations in our industry to employ people of all different ages and generations. From the teenager who is trying to figure it all out...
How to Lead Successful Training Sessions
Any successful employee training program is multi-faceted. In addition to formal training, short in-person training sessions are critical to your team's overall success. Whether you are following up on an online harassment course, training on a new promotion, or...
Employee Recognition for a Job Well Done
Employee recognition is a sure way to encourage a team environment, but it won't happen overnight. You can speed up the process by recognizing team members for their continued efforts. There are so many ways to reward employees for consistently good behavior -- and...
What Are Your Training Goals?
Think back on your last training session. Did you just talk about the new product promotion, or did you explain why it’s important? Did you mention customer service or just remind employees to smile? Did you tell team members exactly what you expect from them and how...
5 Most Effective On-the-Job Training Strategies
Sad but true - employees disappoint us sometimes. Some lack the motivation to try new tasks, others seem unwilling to take on greater responsibilities. Before you label these employees as lazy, consider that the root of these behaviors may be employees’ fears of...
Responsible Tobacco Sales Training
When it comes to regulated products such as tobacco, your sales strategy has as much to do with compliance as it does with the products you offer. Every state has laws restricting the sale of tobacco products to minors, and those laws mean business. Breaking them, or...
Who’s Minding the Store? How to Stop Employee Theft
Employee theft always comes as a shock. After all, these people are family. But it happens—even in the best run operations. In fact, according to the United States Chamber of Commerce, 75 percent of employees steal from their workplace and most do it repeatedly. The...
Management Tip: Open Communication
A communication tip for managers: Open your mind before opening your mouth. Would you want to be spoken to the way you speak to your employees?See where your communication skills fit into the examples below. Then consider if you need to make some changes to improve...
